Programme area for Health Services Secretary - curriculum for common programme subject VG3 (HSE3-02)

Communication and interaction

• discuss and elaborate on what the occupation of Health services secretary involves
• discuss and elaborate on the characteristics of good patient service, and give this service to patients
• communicate and interact with medical practitioners and patients in different situations of life
• use different strategies for handling conflicts
• handle stressful situations
• help patients and users in situations of crises, and guide them in the use of agencies and assistance
• observe the patient and report patient information correctly and objectively through the proper channels
• comply with current rules and regulations related to confidentiality and personal information protection
• organise relevant information in the waiting room and at places of work
• use medical words and expressions