Curriculum for Travel industry Vg3 / in-service training at a training establishment (RLV3-01)

Travel industry shall lay the foundation for exercising a profession related to travel and tourism products. This includes dealing with customers, customer service, sales, marketing, developing travel products, transportation and procurement of transport. The subject shall help develop competence to meet the needs of different client groups in a market with high demands to quality and experiences. This requires knowledge of the relationship between the destinations offered by your own business and destinations offered by other businesses that must be considered so the customer has a good travel experience.

Learning in the subject shall contribute to developing competence to support sustainable development at your company and at destinations. Furthermore, learning in the subject shall lay the foundation for vocational competence in tourism and travel activities. Learning in the subject shall promote competence in quality assurance, product development and economic conditions that are decisive for running a profitable business. Learning in the subject shall help the apprentice's learn to prepare reports to assess productivity at the company. Furthermore, learning in the subject shall promote knowledge of environment, health and safety.

Learning in the subject shall emphasise communication skills and interaction with customers, guests, colleagues and collaborators with different cultural backgrounds. Learning in the subject shall help the apprentice develop good service skills and in the role of host when meeting customers, guests and colleagues. Furthermore, learning in the subject shall organise things so the apprentice can help develop products for the business using marketing.

Training completed and passed in the subject will lead to a Trade Certificate. The professional title is Travel Agent.