vg1 sales, service and tourism (SSR01‑01)
Competence aims and assessment
Competence aims after culture and cooperation
The pupil is expected to be able to
- explore how different cultures and backgrounds impact communication and customer service, and take this into consideration when meeting customers and guests
- plan and complete an event and explain the role of host
- reflect on various forms of relationship building and explain the meaning of network
- reflect on ethical dilemmas in the service industry and assess instruments that may promote ethical and sustainable decision-making
- handle complaints and describe conflict prevention measures
- explain the role of a service employee in conflicts and emergencies
- explain and assess how social partners cooperate to develop a better workplace
Formative assessment
The formative assessment should help promote learning and the development of competence. The pupils demonstrate and develop competence in culture and interaction when they use knowledge, skills and critical thinking to solve assignments in the programme subjects.
The teacher facilitates pupil participation and encourages the desire to learn through a variety of assignments. The teacher can give assignments that cover multiple or all the programme subjects. The teacher shall have conversations with the pupil regarding their development within culture and interaction. The pupils shall have the opportunity to express what they believe they can accomplish and reflect on their own academic development. The teacher provides guidance on further learning and adapts the education to enable the pupils to use the guidance provided to develop their competence in the programme subject.
Assessment of coursework
The grades awarded for coursework reflect the overall competence of the pupil in production and services at the end of the education in the programme subject. The teacher plans and facilitates the pupils in demonstrating their competence in various ways. Using the competence aims as a starting point, the teacher shall assess how the pupil demonstrates understanding, reflection and critical thinking, and how the pupil masters challenges and solves assignments in various contexts. The teacher awards grades in culture and interaction based on the competence the pupil has demonstrated by planning, completing, assessing and documenting their own academic work.