vg1 sales, service and tourism (SSR01‑01)
Basic skills

Oral skills in vg1 sales, service and tourism involve conveying messages and interacting with customers and cooperation partners. This involves adapting language to the recipient, content and objectives, and listening to and respecting the person to whom one is talking. It also involves reflection, the presentation of issues, conversation and debate in professional contexts.

Writing in vg1 sales, service and tourism involves being able to create messages adapted to various objectives, media and target groups. Further, it involves written communication with customers and cooperation partners. It also involves being able to plan and document professional activities, and use and combine various forms of expression such as suitable texts, images and symbols.

Reading in vg1 sales, service and tourism involves understanding professional expressions, and finding and using relevant information in a critical and testable way. Further, it involves being able to assess the content of texts based on subject knowledge. It also includes understanding subject literature, statistics, legal texts and plans.

Numeracy in vg1 sales, service and tourism involves being able to carry out financial estimates and retrieve information from tables, statistics and diagrams. It also involves being able to analyse, revise and assess figures.

Digital skills in vg1 sales, service and tourism involves being able to be creative and innovative with digital resources, and communication and collaboration with others. Further, it involves being able to use digital resources in a responsible and appropriate way, and to critically assess information from digital sources, use netiquette and develop digital judgement.